One of the largest NBFCs in India

The company faced a fragmented loan application process that relied heavily on manual inputs, leading to inefficiencies and delays. The lack of a unified system made it challenging to authenticate users, trigger notifications, and manage document uploads seamlessly. This complexity not only hindered operational efficiency but also negatively impacted customer satisfaction, as users encountered difficulties navigating the application process.

Kaara developed a customer facing, integrated Loan Application Journey that automates key tasks, including data fetching from the Loan Origination System (LOS) and sending user notifications via email and SMS. The solution featured a single-page application (SPA) for user entry, authentication via OTP, and Billdesk payment integration. Users are also be able to upload documents and receive real-time application updates, with all data flowing back to the LOS.

The new system significantly enhanced operational efficiency by automating workflows and reducing manual intervention. Customers benefited from a streamlined, user-friendly application process that ensures timely notifications and secure authentication. Overall, this solution improved customer satisfaction, accelerated processing times, and enabled the company to respond more effectively to market demands.