A US Bank

The established Bank aimed to prepare for the digital age by transitioning to cloud solutions and leveraging Software as a Service (SaaS) wherever possible. The primary challenges included decreasing turnaround times for various operational activities and enhancing customer satisfaction by automating repetitive manual and semi-manual tasks. With a legacy system in place, the company recognized the urgent need to streamline operations and improve overall customer engagement through technology.

Kaara developed a comprehensive document management system utilizing AI and machine learning models to analyze and interpret various documents. A data lake was designed and implemented to provide a holistic view of customer interactions and case information, enabling a 360-degree understanding of customer needs. The solution encompassed automation of several internal processes, which significantly improved operational performance and reduced turnaround times. Technologies such as Azure, AWS Data Services, .NET, React JS, NoSQL databases, and APIs were integrated to achieve seamless functionality.

The BFSI company leveraged this innovative solution to transform customer engagement strategies, resulting in a substantial boost in customer satisfaction. With improved visibility into loan statuses, the company could schedule tasks more efficiently and plan operations accordingly. The automation of processes allowed the company to address customer inquiries and needs more rapidly, ultimately leading to enhanced service delivery and strengthened client relationships. This digital transformation positioned the company as a modern player in the financial services industry, ready to meet the evolving demands of its customers.