A HR Tech Company

The HR tech company recognized the necessity to roll out a new feature set that would enable customer employees to receive real-time answers tailored to each organization’s specific HR policies. With growing demands for faster responses, they identified a need for an interactive communication system that could significantly reduce wait times for employees seeking information. Additionally, improving operational efficiencies for their customers became a priority, as outdated processes led to slower response times and frustration among users.

Kaara designed a robust solution utilizing AI and machine learning models to create a chatbot capable of engaging with employees in real time. By leveraging cloud-native services from Azure, including Microsoft Azure OpenAI, Azure Cognitive Search, Microsoft Power Virtual Agents, Azure BOT Service, and Azure OpenAI - GPT 3.5, the system was developed to provide accurate and contextually relevant answers based on individual HR policies. This architecture facilitated seamless interactions, ensuring that employees received timely and precise information.

With the implementation of this AI-driven solution, customers experienced significant boosts in satisfaction as employees received quick answers to their HR queries. The improved system not only enhanced HR productivity and employee retention but also ensured better compliance with organizational policies. As a result, the HR tech company anticipated increased revenues due to higher customer satisfaction and a competitive edge in the market. This innovative approach positioned the company as a leader in HR technology, ready to meet the evolving needs of its clients.